There is a $4.95 handling charge added to every order.
No Exceptions.

Submerge USPS Disclaimer and Return/Exchange Policy

United States Postal Service Disclaimer

Thank you for your order. Please be aware that although the United States Postal Service is sometimes a less expensive method of shipping, we have experienced some problems with shipments (lost, damaged, etc.).The United States Priority Mail International service does not guarantee delivery time nor does it provide tracking. USPS Express Mail International does provide tracking. The approximate delivery times are:

• 3 to 5 business days for Express Mail International
• 7 to 10 business days for Priority Mail International

Please keep in mind that these quotes are NOT guaranteed. If you choose the United States Postal Service as your method of shipping, Submerge will NOT refund, reimburse or resend packages that are lost or damaged. Submerge WILL reimburse the cost of the merchandise ONLY after the proper claim procedures have been filed and completed. This procedure will only commence 30 days after shipment and notification by customer. You assume FULL responsibility for your shipment once it leaves our facility. We suggest United Parcel Service (UPS) when at all possible for domestic shipments. For international shipments, we suggest United States Postal Service Express Mail International. Both of these methods of shipping are trackable.

Submerge Return & Exchange Policy

All claims must be made within 48 hours of receipt of goods. Please contact mailorder@submerge.com immediately.

Returns
Returns will be made for defective products only. Customer is to contact mailorder@submerge.com for a return authorization number (RA#). Upon receiving your return authorization number, customer will be instructed to return merchandise to:

Submerge Distribution
3000 E. Grand Blvd. # 102
Detroit, MI 48202-3134
USA

Attention: Mail Order Department RA#__________________

Customer will be responsible for freight costs of returned merchandise. Submerge Distribution will refund monies providing all of the following statements are true*:

1. Merchandise cannot be exchanged for other products.
2. Customer does not want payment placed on account for future purchases (credit memo).
3. Item is defective.

Submerge Distribution will incur costs associated with shipping the returned product back to customer. *

Exchanges
Exchanges will be made for same item only. If item is no longer available, a credit will be issued for that customer OR payment will be returned to customer. Customer will be responsible for any and all freight costs IF the customer was at fault. Customer will NOT be responsible for return freight costs IF Submerge Distribution is at fault for the initial error.

Please allow 2 to 4 weeks for processing your claim.