There is a $3.95 handling charge added to every order.
United States Postal Service Disclaimer
Thank you for your order. Please be aware that although the United States Postal Service is sometimes a less expensive method of shipping, we have experienced some problems with shipments (lost, damaged, etc.).The United States Priority Mail International service does not guarantee delivery time nor does it provide tracking. USPS Express Mail International does provide tracking. The approximate delivery times are:
Please keep in mind that these quotes are NOT guaranteed. If you choose the United States Postal Service as your method of shipping, Submerge will NOT refund, reimburse or resend packages that are lost or damaged. Submerge WILL reimburse the cost of the merchandise ONLY after the proper claim procedures have been filed and completed. This procedure will only commence 30 days after shipment and notification by customer. You assume FULL responsibility for your shipment once it leaves our facility. We suggest United Parcel Service (UPS) when at all possible for domestic shipments. For international shipments, we suggest United States Postal Service Express Mail International. Both of these methods of shipping are trackable.
Submerge Return & Exchange Policy
All claims must be made within 48 hours of receipt of goods. Please contact firstname.lastname@example.org immediately.
Attention: Mail Order Department RA#__________________
Customer will be responsible for freight costs of returned merchandise. Submerge Distribution will refund monies providing all of the following statements are true*:
Submerge Distribution will incur costs associated with shipping the returned product back to customer. *
Please allow 2 to 4 weeks for processing your claim.